FAQs

Ace Decor uses the Sage Pay Gateway which uses 3D secure.  It is the latest FREE online fraud prevention initiative launched by card schemes as a more secure method for authenticating the shopper at the time of the transaction. Visa and MasterCard will take responsibility for your 3D Secure Authenticated transactions, taking the liability and reducing the risk of chargebacks.

Customers will receive an email within minutes (usually instantly) confirming that the order has been received. When making a purchase you are also invited to open an account with us so that you may check the status of your order at any time simply by logging in to your account. We also welcome customers to telephone us to confirm their order has been received or dispatched if for any reason you are unable to access your email.

If your wallpaper is not in stock we will call you within 24 hours. A member of staff will let you know the expected date to complete your order or offer you a full refund.

All prices shown on our website have VAT already applied at 20%. (Orders for delivery outside the EU are free of UK VAT.) Do you allow shipping to an address other than my own? Yes. When making your purchase online you will be given the opportunity to enter both an invoice address and a shipping address. Where ever the order is sent however it must be signed for.

In most cases the answer is Yes. Please contact us with as much information as possible, for example Brand Name, Book Name, Pattern Number etc. The more information you can provide us with the quicker we will be able to respond to your request.

We supply fabrics by all major brands currently found on our website so please telephone us to discuss your needs.

Ordering a sample of wallpaper is always recommended as the colour shown on your computer screen may slightly vary from the physical product itself. When scanning our wallpaper we always try to ensure that the colour matches as closely as possible, however every computer monitor has different settings for brightness, contrast etc and as a result may appear to be a lighter or darker shade than it actually is. The cost of a sample is refunded if you later decide you would like to purchase the wallpaper.